Return and Exchange Policy
At Slaygem, we strive to provide you with the best possible shopping experience. However, if for any reason you’re not satisfied with your purchase, we offer a hassle-free return and exchange policy.
Return Policy
Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request on the slaygeminfo@gmail.com. Refund will be credited to your original payment method with in 5 to 7 business days
Exchange Policy
In case your order is defective or damaged or doesn’t suit you, we also provide the option of replacing your product for the same/any other item from our store. Our exchange policy is also valid for 7 days from the date of delivery. Contact slaygeminfo@gmail.com. Your order will be exchanged and replacement will delivered with in 15 business days
Return Shipping
We will arrange for the return pick-up from the originally delivered address only. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Refunds
Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 7 days from the date on which Slaygem receives returned goods. We will send you an email/WhatsApp message to notify you that we have received your returned item.
If everything is in order, then your refund will be credited to your original payment method with in 5 to 7 business days, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same.
Important Notes
For any defective/damaged/incomplete/
We request you to share images and a 360-degree unboxing video of the parcel for us to process the request further.
Any complaint raised after 48 hours of receiving the order may not be considered.
Return and exchange will be processed at the order level, not on a product-by-product basis.
Contact Us
If you have any questions or concerns about our return and exchange policy, please contact us at:
slaygeminfo@gmail.com